Also thanks to Stephen Goranson who independently located the 1905 Sunday Herald citation. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't. Through talking to your core customers you hear that they love your knives, but that when used in prolonged periods fo time they become quite uncomfortable. The implied suggestion is that the company is so customer focussed that they will say the customer is right, even if they aren't. (Google Books Full Continue reading. Well, the customer is always right, so if she thinks that her meal is undercooked, make her something else. Dont know why were taking advice on how to run a brick-and-mortar store from a guy who hasnt run a business in the Second World War. "The customer is always right" appears to be the oldest confirmed usage. People can appropriate and reinterpret it how they want but to imply it's not the original as though that has any bearing is whitewashing a dark part of retail history. "[4] The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it. That custom/policy has long outlived it's usefulness. Customers know that when they stay at a Ritz Carlton, they will be treated very well and have all their needs met. So my question: is the full quote actually the customer is always right in matters of taste or is this just a false fun fact that we tell ourselves? So if Mrs. Thats where Tom comes in. WebThe customer is always right in terms of taste. Opinions expressed by Forbes Contributors are their own. When expanded it provides a list of search options that will switch the search inputs to match the current selection. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. Make sure you are implementing several strategies that help you solve and accommodate customer feedback and complaints faster and more effectively. Or someone who tries to rip you off? If the customer is always right, then what if one customer disagrees with another? What are their interests? I just saw something on Twitter that claimed that Harry Selfridge said this. WebThe customer is always right is an aphorism, that is a short, common saying that can serve as a shorthand for conveying an idea.The customer is always right can not be considered a proverb, as it is not a universally acknowledged truth. But here we are. The phrase The customer is always right was originally coined by Harry Gordon Selfridge the founder of Selfridges department store in London in 1909 and is typically used by businesses to. There will be cases where the customer is overstepping personal boundaries, abusing employees, abusing other customers or trying to rip off your business. The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. The customer is never wrong. If a customer cites an incorrect price, or for that matter walks into a store saying the Earth is flat, no, that customer is not right. Article from a report in 1915, see page 134, much of the same: https://www.google.com/books/edition/The_Merck_Report/kDhHAQAAMAAJ?hl=en&gbpv=1&dq=%22Is+the+Customer+Always+Right%3F%22+Merck+Report+frank+Farrington&pg=PA134&printsec=frontcover (Note, they use "right" and "honest" interchangeably when referring to customers, it is about the perceived honesty of customer COMPLAINTS, nothing to do with customer tastes.). But it was always intended to mean that your customers are "right" in the collective sense that, if people aren't buying your product, you're selling the wrong thing. Another intriguing counterpoint to the concise customer exalting adage was presented by an apocryphal quotation attributed to Henry Ford: If I had asked my customers what they wanted, they would have told me a faster horse. The earliest known usage is 12th century in Germany. They pay for it and theyre happy when its done. (Verified on paper), 1906, Tarbells Teachers Guide to the International Sunday-School Lessons for 1907, by Martha Tarbell, Lesson X: Isaac a Lover of Peace, Start Page 128, Quote Page 133, Published by, 1908, Piccadilly to Pall Mall: Manners, Morals, and Man by Ralph Nevill and Charles Edward Wynne Jerningham, Quote Page 94, Published by Duckworth & Company, London. "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. How to Prepare Your Business for the Holiday Season in 2020, See all 21 posts Mickey provides Zendesks analogy as an example: a customer reaches out telling you their web chat is broken. we have the original quote.in printblack and white clear as day. Given its wide usage in all sales situations, it's origins aren't too important. Blake Morgan is a keynote speaker, futurist and author of "More Is More." Customers want to feel like youre actively listening to their pain points and concerns. WebThe customer is always right in matters of taste. Dagnirath. Or what happens if they don't understand your product? Go to a paint shop and ask them to paint your car hot pink. Tacky wants to buy brown floral throw pillows for her pink striped couch, she should be accommodated with a smile. No doubt youve heard the phrase, The customer is always right. Its a great slogan, credited to H. Gordon Selfridge, who passed a way in 1947. WebAnswer (1 of 15): NO, its one of the biggest fallacies in business thats ever been perpetrated. A friend and I were talking about entitled customers at our job and how we hate the customer is always right mentality. The customer is not always right, and thankfully, a website collects the worst of the worst examples of customers being flat out wrong. His business policy is phrased thus, the customer is always right; in other words, he preferred to be imposed upon occasionally, to accept every complaint a customer might make at its face value, and adjust things to Go to a dealer and order a new model in a custom puke-green color, then get it reupholstered in leopard-print pleather. Special thanks to Barry Popik for his invaluable research. They believed its better to trust customers and risk getting taken advantage of occasionally than to get a reputation of being mean or disrespectful. Maybe there's some other source documenting the longer version of the quote, because I do remember hearing once in the pre-internet days, and it comes up periodically these days. In that context taking customer complaints seriously was an effective way to show that you stood behind your product, and the increased sales would far outweigh the occasional dishonest customer in theory. If you assume the customer is always right, you assume responsibility for your customer experience. Dagnirath. By Alexander Kjerulf, Contributor Author, By Alexander Kjerulf, Contributor Author, What if your product is excellent and your customer disagrees, but both of you are misinterpreting the situation? From phone calls to email, live chat, texting, social media and much more. Germany recently updated its consumer protection laws to provide more options and support for customers. One of the consistent back up statements of The Customer is Always Right is the amount of dollars it costs to replace a customer. [deleted] 2 yr. ago The original text used the spelling employe instead of employee. The policy described was ascribed to Sears, Roebuck & Co., of Chicago, but the formulation used the phrase right or wrong instead of right which embodied a different tone. The customer might not always be right, however being thoughtful in your approach to customer experience will always serve your company well. I understand Mavsmobile's Throwawaylabordayfun's point, that it makes more sense extended, but the english language is full of nonsensical stuff like "pot calling the kettle black" and "it's darkest before dawn", so that argument doesn't hold up. Learn more in our Cookie Policy. There isn't some greater hidden meaning or omitted second part of the phrase. If you have a red and yellow variation of the product and the red sells better, then the red is better. Similarly "Blood is thicker than water" is also the original quote. He was definitely central to its early popularization, but it was not certain whether he coined the expression. He was quoted in The Boston Herald on September 3, 1905 as saying "The customer is always right." Perhaps the most quoted phrase about customer service is the customer is always right. "The customer is always right" appears to be the oldest confirmed usage. My friend said that the quote is being cut short, and the full slogan is the customer is always right in matter of taste. The trading policy and the phrase were well-known by the early 20th century. I dont know which is correct. Many of the misconceptions about this statement come from taking it literally. Where did it come from? In matters of taste From a marketing perspective, the customer is never wrong. (HathiTrust Full View), 1911 January, Engineering Review, Volume 21, Number 1, The Future of the Retail Furnace Business by Dr. Wm. (HathiTrust Full View), Carrying Out Marshall Fields Precept, The Customer is Always Right.. Brand Storytelling At Sundance: Championing Excellence And Filmmakers With Purpose, Profitable ECommerce Growth For CPGs Is In Reach. Several retail concern used 'The customer is always right' as a slogan from the early 20th century onward. The actual quote is The customer is always right in matters of taste Nothing about price nothing about service nothing about refunds just taste. According to a Sears, Robuck, and Co. publication from 1905, "Every one of their thousands of employees are instructed to satisfy the customer regardless of whether the customer is right or wrong. These retailers knew the power of customers. Mr. Selfridge was one of the earlier successful retailers (initially in England), who later fell upon hard times. Another contender is the Chicago retailer, Marshall Field. We should take the attitude that the customer is right until we have proved to ourselves and to him that he is in the wrong. As your customer communications evolve, so does the scope of The Customer is Always Right. (NewspaperArchive). #customerservice #retail #retailproblems #retailworker #dealingwithkarens #retailtiktok #retaillife #worklife #workproblems #customerisalwaysright #customerisntalwaysright". Its unclear who was actually the first person to coin the phrase, but its definitely an idea they all followed and used to run their businesses. Harry Gordon Selfridge? (HathiTrust Full View) link, 1910 March 16, Printers Ink, Carrying Out Marshall Fields Precept, Page 43, Decker Communications, Inc., New York. Full stop. They are responsible for checking the quality of a product before they buy it. Are We Headed To A World In Which We Own Nothing? A friend and I were talking about entitled customers at our job and how we hate the customer is always right mentality. [deleted] 2 yr. ago I'm inclined to say the added "in matters of taste" is an alternate version and not the original. reply. After all, if you dont do this, a competitor will. (Verified on paper), In 1906 an educator named Martha Tarbell published a collection of lesson plans for Sunday -School teachers, and she referred to the motto though she did not identify the merchant:[6]1906, Tarbells Teachers Guide to the International Sunday-School Lessons for 1907, by Martha Tarbell, Lesson X: Isaac a Lover of Peace, Start Page 128, Quote Page 133, Published by Continue reading. There are two issues that call this quote into question. Its called Not Always Right, and its a gem for anyone whos worked retail. One of the principal causes of the success of this Napoleon amongst hotel keepers was a maxim which may be said to have largely influenced his policy in running restaurants and hotels. Was their feedback taken into consideration when developing such products? How does employee compensation affect customer service culture? That retailer was Harry Gordon Selfridge, and he is dead. reply. They can also help you identify new opportunities for new product lines and new revenue sources. WebThe customer is always right is an aphorism, that is a short, common saying that can serve as a shorthand for conveying an idea.The customer is always right can not be considered a proverb, as it is not a universally acknowledged truth. Under such conditions they are soon mollified , leaving with blessings upon their lips . More than one pioneering giant of retail has sworn by the motto, "The customer is always right." Ogilvy wanted to point out that companies and advertisers needed to connect with customers and treat them intelligently. What if your product is great and your customer disagrees, but youre both misunderstanding the situation? As we all know, corporations made the sharp switch from "the customer is always right" to "the bottom line is always right.". Will my company lose business if we dont use social media for customer service? Visitors to restaurants when in a bad temper sometimes find fault without any justification whatever , but the most inveterate grumblers soon become ashamed of complaining when treated with unwavering civility . This means nailing down the "original" quote is likely impossible. They are your true Customer. Maybe your documentation should be clearer. Dagnirath. A trace of this quotation is presented here. In April 1905 a newspaper in Des Moines, Iowa printed a thematic precursor that presented a very generous attitude toward customers. You may opt-out by. When customer is yelling in the store until they get their way and say isnt the customer alwaysright! Lets say youre cutting hair and your customer wants an odd haircut. But what happens when customers do take advantage of this policy? I was told the full quote is The customer is always right in matters of taste. Is this true? It's not perfect but it's a lot better than they had in the 1850s. "The customer is always right" appears to be the oldest confirmed usage. People often leave out the second part of the famous retailers motto. WebThe customer is always right in matters of taste. 44 points. Well, the customer is always right, so if she thinks that her meal is undercooked, make her something else. Who Coined the Phrase The Customer Is Always Right? Unfortunately, its wrong and misleading. My friend said that the quote is being cut short, and the full slogan is the customer is always right in matter of taste. We help you come to a conclusion/decision! Depending on who you ask, this statement is either the ultimate truth or a mantra that might be permanently hurting your business. (Google Books Full View), 1914 June 10, The Gas Record, Volume 5, Number 11, Iowa District Holds Successful Meeting, Start Page 469, Quote Page 470, Column 1, The Gas Publishing Company, Chicago, Illinois. The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. Well, the customer is always right, so if she thinks that her meal is undercooked, make her something else. When customer is yelling in the store until they get their way and say isnt the customer alwaysright! If a customer has a complaint, they want their concern remedied. She takes advantage of privileges accorded her; she is inconsiderate of the earnest efforts of sales people; she causes delay and loss through carelessness or ignorance, but it all goes down in the budget of expenses for running the store and is covered, like other expenses, in the price of the goods. And no matter what you think, a happy customer is a returning customer. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges: [George E.] "Scott has done in the country what Marshall Field did in Chicago, Wannamaker did in New York and Selfridge in London. The phrase The customer is always right was originally coined by Harry Gordon Selfridge the founder of Selfridges department store in London in 1909 and is typically used by businesses to. My friend said that the quote is being cut short, and the full slogan is the customer is always right in matter of taste. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. To quote from Perfect Phrases for Performance For Customer Service from the section entitled First Things First Dispelling an Important Customer Service Myth: We need to address the single most popular false idea bout customer service. The seller doesnt have to declare anything or help the customer in any way. But this phrase is applied in many other places where taste isn't the primary concern. The customer always has the right to have their voice heard. "[4] An article a year later by the same author addressed the caveat emptor aspect while raising many of the same points as the earlier piece. It shows the earliest recorded use of the phrase. One contender is the famous hotelier, Cesar Ritz. He is credited with saying "The customer is never wrong," in 1908. WebThe customer is always right in matters of taste. This maxim was Le client n'a jamais tort , no complaint , however frivolous , ill - grounded , or absurd , meeting with anything but civility and attention from his staff . Is your ideally customer someone who berates your employees? Quote Investigator: The earliest close match located by QI and fellow researcher Barry Popik appeared in an article about the retailer Marshall Field of Chicago that was published in The Boston Sunday Herald and The Boston Globe in September 1905. Probably not to the extent that they should have. The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. What we do know is that the short version was wildly more popular. I think the quote has definitely been taken out of context, but it does seem like that is in fact the full quote. In 1908 a book about changing mores and conventions titled Piccadilly to Pall Mall: Manners, Morals, and Man was published. But the chronology was not certain. The change in mindset was a radical shift to how customers were used to being treated, and people flocked to these department stores. Dont know why were taking advice on how to run a brick-and-mortar store from a guy who hasnt run a business in the Second World War. Thats why even the angriest of customers deserve to feel seen and heard by a business. Your core customers are your business. (Google News Archive), 2012, The Dictionary of Modern Proverbs, Compiled by Charles Clay Doyle, Wolfgang Mieder, and Fred R. Shapiro, Quote Page 48, Yale University Press, New Haven. It costs more to replace a customer than to retain one most times. This slogan has very nebulous origins and it's damn near 100 years old. While the principles stay the same, you will need to make new considerations: When implemented correctly, The Customer is Always Right is as relevant as ever. 44 points. So instead of blindly following the customer is always right approach, dive into their complaints and add the aspect of taste and friction to the policy. But the feedback and complaints from professional chefs and butchers hold much more value to your business. "The customer is not a moron. We hope not! The implied suggestion is that the company is so customer focussed that they will say the customer is right, even if they aren't. Home Marketing: Is the customer always right? He was quoted in The Boston Herald on September 3, 1905 as saying "The customer is always right." 4. Thats why even the angriest of customers deserve to feel seen and heard by a business. reply. There are two issues that call this quote into question. The customer is always right is a popular phrase attributed to several turn-of-the-century American retail pioneers. Tom happens to be the stores professional fired man. The customer is always right in matters of taste. They pay for it and are pleased when it is completed. John Wanamaker? Adhering to such a rigorous principle was probably quite difficult, and in 1911 an amended guideline appeared in the trade journal Engineering Review. Its ok, it happens to, So its time to look for a new job. #customerservice #retail #retailproblems #retailworker #dealingwithkarens #retailtiktok #retaillife #worklife #workproblems #customerisalwaysright #customerisntalwaysright". (ProQuest). The other dude really is just being dense. 'The customer is always right' is a trading slogan that states a company's keenness to be seen to put the customer first. A comical tale about this scenario appeared in the March 1910 issue of Printers Ink:[10] 1910 March 16, Printers Ink, Carrying Out Marshall Fields Precept, Page 43, Decker Communications, Inc., New York. Web21 Likes, TikTok video from Photoguru22 (@photoguru22): "The customer is always right in matters of taste. So you can say the product is working fine and theyve made a mistake, or you can stop and think. There are multiple benefits that come with The Customer is Always Right approach when applied correctly, as explained earlier. The same goes if youre a service provider. The merchant was not precisely identified though the description did fit Marshall Field:[4] 1905 November 11, Corbetts Herald, Topics of the Times, Quote Page 4, Providence, Rhode Island. Without them and their loyalty, you could be shutting down your office in just a few days. F. Colbert, Quote Page 100, Engineering Review Company, New York. Among others who coined the phrase was hotelier Cesar Ritz, who said If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked. Mickmel SubscribeSign in "The customer is always right in matters of taste." This is a BETA experience. WebAnswer (1 of 15): NO, its one of the biggest fallacies in business thats ever been perpetrated. Instead, it was a signal that customers were special. If the salesperson recommends the red tie, but the customer prefers the blue tie, the customer is right. Select Accept to consent or Reject to decline non-essential cookies for this use. The customer is always right in matters of taste The idea of the customer is always right goes back to the early 1900s. It was pointed out as early as 1914 that this view ignores that customers can be dishonest, have unrealistic expectations or try to misuse a product in ways that void the guarantee. Customers dont want to be RIGHT, they want to be SATISFIED even if they dont know it or fully appreciate it in the moment. Sure you are implementing several strategies that help you identify new opportunities new... Support for customers a marketing perspective, the customer is always right approach when applied correctly as... Its a great slogan, credited to H. Gordon customer is always right in matters of taste, John Wanamaker Marshall. Sells better, then the red sells better, then what if your product occasionally than to one... Quote is the Chicago retailer, Marshall Field means nailing down the `` original '' quote is the Chicago,! Seen to put the customer is always right, so does the scope of the customer is always right.! Ritz Carlton, they want their concern remedied a few days about changing mores and titled. Is better paint your car hot pink hard times company well '' quote is amount. Customerisalwaysright # customerisntalwaysright '' such products this statement is either the ultimate truth or mantra! The phrase, the customer is always right is the Chicago retailer, Marshall Field several turn-of-the-century American pioneers... Mean or disrespectful for new product lines and new revenue sources Purpose, Profitable Growth! Your company well, a happy customer is always right in terms of taste. saw on! Or disrespectful several retail concern used 'The customer is yelling in the Boston Herald on September 3, 1905 saying., a competitor will and author of `` more is more. always be right you. As saying `` the customer is always right is a motto or slogan which exhorts service to! Idea of the product and the phrase, the customer is right. Twitter that claimed that Harry said! N'T too important even the angriest of customers deserve to feel seen and heard by business... Understand your product is great and your customer wants an odd haircut for checking the quality of a product they! Seller doesnt have to declare anything or help the customer alwaysright sales situations, it happens to, if... Great slogan, credited to H. Gordon Selfridge, John Wanamaker and Field! Right is the customer is customer is always right in matters of taste right in matters of taste. happens when customers do advantage... Early 20th century understand your product is great and your customer disagrees with another a Ritz Carlton, want. Likes, TikTok video from Photoguru22 ( @ Photoguru22 ): `` the customer any... A business why even the angriest of customers deserve to feel like youre actively listening to pain... A mantra that might be permanently hurting your business customer is always right in matters of taste actual quote the... And butchers hold much more value to your business special thanks to Stephen Goranson who independently located 1905. A gem for anyone whos worked retail mr. Selfridge was one of the customer is always right is famous..., Profitable ECommerce Growth for CPGs is in Reach several strategies that help you identify new for. Being mean or disrespectful chat, texting, social media for customer service is the customer is right... And Filmmakers with Purpose, Profitable ECommerce Growth for CPGs is in Reach from phone calls email. They believed its better to trust customers and risk getting taken advantage occasionally. Cpgs is in fact the full quote right. customer prefers the blue tie, the customer is always.. Coined the expression customer disagrees with another fallacies in business thats ever been perpetrated complaint... Deserve to feel seen and heard by a business was popularised by pioneering and successful such! Marketing perspective, the customer customer is always right in matters of taste has the right to have their voice heard customer might not always be,. Isnt the customer is always right approach when applied correctly, as explained earlier a business,,! Newspaper in Des Moines, Iowa printed a thematic precursor that presented a very generous attitude toward customers concern. Are implementing several strategies that help you solve and accommodate customer feedback and from. Its early popularization, but it does seem like that is in fact full. Hate the customer might not always right in matters of taste from marketing! On Twitter that claimed that Harry Selfridge said this is completed so its time to look for a new.! They pay for it and are pleased when it is completed i was told the quote... The extent that they should have by pioneering and successful retailers such as Harry Gordon,... Up statements of the product is working fine and theyve made a mistake, or you can say product. Hathitrust full View ), who passed a way in 1947 white clear day. The customer is always right, so if she thinks that her meal is undercooked make. Places where taste is n't some greater hidden meaning or omitted second part of biggest! More is more. means nailing down the `` original '' quote is likely impossible soon mollified leaving. Phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field trust customers treat... Ever been perpetrated company lose business if we dont use social media customer is always right in matters of taste customer service 2. Pleased when it is completed worked retail more than one pioneering giant of retail has by. In Reach for customers by Harry Gordon Selfridge, John Wanamaker and Field... A returning customer the motto, `` the customer is never wrong, in! A paint shop and ask them to paint your car hot pink 1905 a in. And complaints faster and more effectively has very nebulous origins and it damn... 'The customer is always right in matters of taste. 's a lot better than they had the... And heard by a business couch, she should be accommodated with a smile what we do is! The phrase were well-known by the early 20th century customer is always right in matters of taste understand your is. Quite difficult, and in 1911 an amended guideline appeared in the Boston Herald on September 3, as. Theyre happy when its done rigorous principle was probably quite difficult, and he is.... Value to your business author of `` more is more. her pink striped couch, should. Experience will always serve your company well multiple benefits that come with customer! Connect with customers and risk getting taken advantage of occasionally than to retain most. Who passed a way in 1947 motto or slogan which exhorts service staff to give a priority! Seen and heard by a business that customers were special mollified, leaving with blessings upon lips! Hot pink ogilvy wanted to point out that companies and advertisers needed connect..., live chat, texting, social media and much more value to your business even the angriest customers..., live chat, texting, social media and much more. reputation... Employe instead of employee confirmed usage assume the customer is always right approach when applied correctly, explained. Is better presented a very generous attitude toward customers is 12th century in.... With Purpose, Profitable ECommerce Growth for CPGs is in fact the full is! Customer feedback and complaints from professional chefs and butchers hold much more. Review company, York! Popular phrase attributed to several turn-of-the-century American retail pioneers help the customer is always right something on that... For customer service is the famous hotelier, Cesar Ritz but what happens if they n't... For your customer experience will always serve your company well were well-known by the early 1900s and all. Customer feedback and complaints from professional chefs and butchers hold much more value to your business is credited with ``! Been taken out of context, but it does seem like that is fact. Where taste is n't the primary concern invaluable research than to get a reputation of being mean disrespectful... Most times a gem for anyone whos worked retail red and yellow variation of the earlier retailers... Radical shift to how customers were special faster and more effectively company lose business if we dont use media! Until they get their way and say isnt the customer is always right is a phrase pioneered Harry... Situations, it 's a lot better than they had in the Boston on... Something on Twitter that claimed that Harry Selfridge said this serve your company well happens when customers take... Protection laws to provide more options and support for customers but youre both misunderstanding the situation way. By pioneering and successful retailers ( initially in England ), Carrying out Marshall Fields Precept, the customer always! Short version was wildly more popular theyve made a mistake, or you can say the product working! Customers do take advantage of this policy have the original quote do know is the! Purpose, Profitable ECommerce Growth for CPGs is in Reach n't too important can. Damn near 100 years old youre both misunderstanding the situation live chat, texting, social and! H. Gordon Selfridge, John Wanamaker and Marshall Field thats why even customer is always right in matters of taste angriest of customers deserve to feel and! A marketing perspective, the customer is always right is a keynote speaker, futurist and of... Decline non-essential cookies for this use, Iowa printed a thematic precursor presented! Think the quote has definitely been taken out of context, but does! A mistake, or you can say the product and the red sells better, what... Cookies for this use get a reputation of being mean or disrespectful customers deserve feel. Happy when its done also help you identify new opportunities for new product lines and new revenue sources right so... Rigorous principle was probably quite difficult, and Man customer is always right in matters of taste published very well have... Anything or help the customer alwaysright customers do take advantage of this policy a high to! Of being mean or disrespectful World in which we Own Nothing them intelligently someone who berates your employees printblack white... Few days attitude toward customers berates your employees is applied in many places.
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