It will at all times belong to us. Suggested companies are based on peoples browsing tendencies. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Voice your opinion today and hear what 3,026 customers have already said. Their services are available in parts of the North East of England as well as several other areas. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. I honestly couldnt believe she called back having dealt with other providers in the past. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 15.2 To a site inside our network. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. 2023 Trustpilot A/S. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We donate at least 5% of our profits to charity, and we have a climate positive workforce. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. What I appreciated the most was the easy access to phone contact on any queries I had. YouFibre is dedicated to customer experience and service quality. Registered number: 05628680. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. All works great!!! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. You are using an out of date browser. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We use dedicated people and clever technology to safeguard our platform. Recent version of Chrome, Firefox, Internet Explorer or Safari. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 11.3 More significant changes to the Service and our Contract. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Find out more about the big names in UK broadband and which providers have the highest number of customers. After checking my Internet connection the next morning I had no Internet. Hi Phil,Thank you for taking the time to leave us such a splendid review. We call things they need to do the Activation Steps. After checking my Internet connection the next morning I had no Internet. The Install has just been completed, friendly service by their Network Partner. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 10.6 Maximum liability for loss or damage to property. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Your engineer will then set up your router and show you that it's working before they leave. Set-up with YouFibre is free and their contracts are 18 months as standard. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . The consequences in each situation are explained below in clause 12.2. I was informed that there would be some maintenance carried out during the night. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. 12.1 You can always end your Contract with us. We'd like to hear from you. 15 Moving site outside of or within the YouFibre Broadband Network area. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Verification can help ensure real people write reviews about real companies. 11.1 Your right to make changes. | Read 61-80 Reviews out of 2,696. We may transfer our rights and obligations under this Contract to another organisation. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). You don't "own" your phone number so you mustn't give it away to anyone else. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Hi Simon,Thank you for taking the time to leave us such a sparkling review. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Categories Blog Log in For businesses. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If you need us again in the future please don't hesitate to give us a shout. All works great!!! There may be other reasons too. company number 03997482, registered in England and Wales. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Installation within 48 hours. Installation involves connecting new fibre optic cable to your house. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Hi Chris,We are delighted you have had a fantastic experience with our installations team. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. FTTP is completely separate from old copper cables. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat If you need us again in the future please don't hesitate to give us a shout. 3d. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. First class customer care! Installing Techie was a really helpful, polite individual. We are also not responsible for any loss or damage to your own equipment caused using our Service. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Learn more about 1Gb broadband and who offers it. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. 10.7 Maximum liability for other losses. We also ensure all reviews are published without moderation. Well aim to move your number and have it working within 1 Working Day of the Porting Date. We use cookies on this website. All Rights Reserved. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Verification can help ensure real people write reviews about real companies. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it.